SC Customer Support Executive
Job Title :
SC Customer Support Executive
Languages :
Excellent to fluent in both English
Job Type:
Full Time
Description :
-To upload all pre information’s (details of phone faults ) received from local and international customers on a daily basis
- To Update the Customer Database on a regular basis as and when information is received from the Principal company
- To effectively communicate and co ordinate with internal and external customers on Turn around time, urgent repairs etc.
- To prepare weekly and monthly reports to measure the performance of customers Internal and External.
- To maintain and build a strong relationship with the customers to ensure smooth running of operations.
- To attend all relevant internal trainings in order to update enhance their knowledge on new phone technologies which help them to interact more effectively with the customers.
Qualifications :
§ Graduate in any field
§ 2-3 yrs experience in Customer Service in a reputed company
§ Fluency in English.
§ Excellent oral and written communication skills.
§ Strong MS Office and presentation skills
Salary (L.E.):
Negotiable
Job Contact Person :
Miss. May Maher
Job Contact E-mail :
m.maher@unplugged.com.eg
Category: Jobs_Network_Cisco_Egypt
